I have a credit request, what do I need to do?

1. Obtain a control number from your sales representative; this is your verification that you called for credit.
2. Submit a detailed written request for credit in order for credit to be issued.
3. Fill out the Credit_Request_Form.pdf and email or fax it to your Sales Representative at 305-591-0615.

If you are using your own format, please do not forget to include the following information in your letter:

• Invoice date and number
• Quantity to be credited
• Total dollar amount requested
• Brief explanation of problem

Please be prepared, if requested, to ship any product back to us (local customers must return product back to us).

Should your credit be due to a delayed shipment, consult your Sales Representative as to the need for an inspection by the common carrier.