What are the procedures for obtaining credit on flowers that arrived below your quality standards?

We guarantee our product 100%.

Our most important goal at Continental Farms is to provide you with top quality flowers. Every effort is made to ensure that the flowers you receive from us are of the freshest and finest quality available.

However, there will be times when you receive flowers that are of questionable quality. Should this occur, please contact your Sales Representative immediately. They will provide you with a Control Number that will serve as verification of your request for credit.

Any questionable product should be reported by phone to your sales representative within 24 hours of receipt.

Please do not throw away any questionable product until your sales representative tells you whether or not we would like it shipped back to us (at our expense).

Please have the following information ready:

• Product
• Product Brand
• AWB # stamped on the short end of the box lid
• Invoice date and number
• Date product received
• Carrier who delivered the product
• Estimated loss
• Photos of the box, labels, sleeve and barcodes
• Photos showing the problem