1. Obtain a control number from your sales representative; this is your verification that you called for credit.
2. Submit a detailed written request for credit in order for credit to be issued.
3. Fill out the Credit_Request_Form.pdf and email or fax it to your Sales Representative at 305-591-0615.

If you are using your own format, please do not forget to include the following information in your letter:

• Invoice date and number
• Quantity to be credited
• Total dollar amount requested
• Brief explanation of problem

Please be prepared, if requested, to ship any product back to us (local customers must return product back to us).

Should your credit be due to a delayed shipment, consult your Sales Representative as to the need for an inspection by the common carrier.

We guarantee our product 100%.

Our most important goal at Continental Farms is to provide you with top quality flowers. Every effort is made to ensure that the flowers you receive from us are of the freshest and finest quality available.

However, there will be times when you receive flowers that are of questionable quality. Should this occur, please contact your Sales Representative immediately. They will provide you with a Control Number that will serve as verification of your request for credit.

Any questionable product should be reported by phone to your sales representative within 24 hours of receipt.

Please do not throw away any questionable product until your sales representative tells you whether or not we would like it shipped back to us (at our expense).

Please have the following information ready:

• Product
• Product Brand
• AWB # stamped on the short end of the box lid
• Invoice date and number
• Date product received
• Carrier who delivered the product
• Estimated loss
• Photos of the box, labels, sleeve and barcodes
• Photos showing the problem

No, the fuel surcharge is not included in the prices we quote, although your sales representative can tell you what the all inclusive price is. The fuel surcharge is listed as a separate line item on your invoice.

All invoices are due within 30 days

All buying accounts are subject to approval before activation. If you are a member of the wholesale floral trade, setting up your account is easy. You’ll need to download a couple of documents found in the links below.

Benefits of opening an account include:

• Unparalleled Product Breadth & Depth
• High Quality Product Imagery
• Streamlined Product Choices, Comparisons & Product Descriptions
• User-Friendly Search Options
• Real-Time Delivery Scheduling
• Ordering Tools & Capabilities
• Order Status & History
• Dedicated Customer Service

Follow this simple 3-step process to set up your buying account:

Step 1. Download the following documents (also located on the Create Account page):

• Credit Application
• Bank Authorization

Step 2. Fax both documents to us at: 305.591.0615

Step 3. Our Customer Service Team will process your documents, and set up your account, or reach out to you with more information.

Privacy: Continental Farms will never share your information with any third party.